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Frequently Asked Questions |
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Installing TACA Desktop Widget |
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What is TACA Desktop Widget?
How long does it take to download and install TACA desktop widget?
Where does TACA desktop widget install to on my machine?
I cannot finish downloading TACA Desktop Widget.
How can I remove/uninstall TACA desktop widget from my computer?
What should I do if my firewall is preventing TACA Desktop Widget from working?
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Setting Up TACA Desktop Widget |
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Why do I need to provide information under Personal Settings?
How can I change my Personal Settings?
Can I link my work and home desktops?
How will I know that TACA desktop widget is active?
What is the icon in my system tray?
How can I start TACA desktop widget?
How do I restart TACA desktop widget?
How do I close TACA Desktop Widget so that it is no longer viewable on my desktop (but will still receive messages)?
Can I remove TACA desktop widget from automatically loading each time I start my computer?
Why does TACA icon disappear from my system tray?
How can I temporarily disable TACA desktop widget without uninstalling?
How can I recommend TACA Desktop Widget to a friend?
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Getting TACA Messages |
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How frequently can I expect to receive information?
How long do offers and messages last?
How will I know when there are new messages?
Can I control what type of messages are displayed?
Can I stop message delivery?
I am not receiving any new messages?
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Technical Questions |
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What amounts of system resources will TACA desktop widget use?
What are the system requirements for the widget?
Will TACA Desktop Widget work on Linux?
Will TACA Desktop Widget work on a Mac?
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Your Privacy |
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Is this application Adware or Spyware?
Does the widget monitor my online activities?
What do you do with the information asked of me in Personal Settings?
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Answers |
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Installing TACA Desktop Widget |
Q: What is TACA Desktop Widget? |
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A: New TACA Desktop Widget is a great and convenient way to stay connected to the best special offers, news and more. This is a specially designed tool that brings you instant updates from taca.com, delivering the information you want to know straight on your desktop.
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Q: How long does it take to download and install TACA desktop widget?
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A: You can download, install and load TACA Desktop Widget in a minute or two on a broadband connection. If you have a dial-up connection, it will require more time.
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Q: Where does TACA desktop widget install to on my machine? |
A: TACA Desktop Widget installs in different locations for PC and Mac.
For PC:
for Windows XP:
C:\Documents and Settings\UserName\Local Settings\Application Data\Direct Message Lab\450
for Windows Vista and Seven:
C:\Users\infeter\AppData\Local\Direct Message Lab\450
For Mac:
Pfizer Desktop Widget installs to "Direct Message Lab\450" folder under User's folder on the harddisk.
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Q: I cannot finish downloading TACA Desktop Widget. |
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A: This may happen for several reasons. First, check that your Internet connection is not interrupted. Second, the problem might be caused by a security program. If you are using a personal firewall, be sure to grant access for the TACA Desktop Widget application. If you have questions about your individual firewall package, please contact your software provider.
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Q: How can I remove/uninstall TACA desktop widget from my computer?
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A: Uninstallation process is different for PC and Mac.
For PC:
From the Start menu
1) Select Control Panel
2) Double click Add/Remove Programs
3) Select TACA from the list of applications
4) Click Add/Remove and follow the instruction.
For MAC:
1) Navigate to your user's folder
2) Locate the "Direct Message Lab/450" folder
3) Click the "uninstall" icon to run the uninstaller
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Q: What should I do if my firewall is preventing TACA Desktop Widget from working?
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A: If you are using a personal firewall application, configure access so that http://www.directmessagelab1.com/ is enabled. Also, allow access for TACA Desktop Widget application.
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Setting Up TACA Desktop Widget |
Q: Why do I need to provide information under Personal Settings? |
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A: Providing certain required information is necessary for customizing your TACA experience. For instance, we request your name, email and departure city to give you valuable information according to your interests and needs.We know the importance of protecting your privacy and interests, that's why we guarantee that all personal information provided will be handled with strict confidentiality.
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Q: How can I change my Personal Settings? |
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A: To change your Personal Settings, you need to click the button located on the top right of the application. Make your necessary changes, and when you are satisfied, click the "Save and Close" button.
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Q: Can I link my work and home desktops? |
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A: Each desktop functions independently. You must download TACA desktop widget on each individual computer. To receive the same information, simply choose the same Personal Settings options.
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Q: How will I know that TACA desktop widget is active? |
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A: TACA Desktop Widget loads automatically when you first start your desktop. At that time, the application adds an icon into the system tray (highlights the dock icon in Mac) which indicates that the application is running on your computer.
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Q: What is the icon in my system tray? |
A: When the widget loads, an icon is placed into your system tray (highlights the dock icon in Mac) and lets you know that TACA Desktop Widget is running. Additional functionality can be accessed by right-clicking on this icon. This includes the following:
Minimize: Close TACA Desktop Widget on the desktop
Maximize: Restore the application on the desktop
Restart: Gives you the ability to restart the application at any time.
Exit: Shut down the application.
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Q: How can I start TACA desktop widget? |
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A: When TACA Desktop Widget is first installed a link is placed in your startup menu. Every time you start your computer, the widget is automatically loaded. The installation process also places a shortcut on your desktop (dock icon for Mac). You can start the application by clicking on the icon.
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Q: How do I restart TACA desktop widget? |
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A: You can right-click the icon located in your system tray (dock icon for Mac) and select Restart.
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Q: How do I close TACA Desktop Widget so that it is no longer viewable on my desktop (but will still receive messages)?
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A: Click on the close (X) element in the TACA Desktop Widget interface. Or, right click on the icon located in your system tray (dock icon for Mac) and choose Minimize.
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Q: Can I remove TACA desktop widget from automatically loading each time I start my computer?
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A: Yes. But the process is different for PC and Mac.
For PC:
To do this, go through the Start menu Start>All Programs>Startup>TACA, right click on the TACA and choose delete. You will now need to load the widget manually by clicking on the TACA shortcut on your desktop.
For Mac:
To do this, drag TACA icon in your dock to the Trash. You will now need to load TACA manually by clicking on TACA icon from the folder where the application was installed.
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Q: Why does TACA icon disappear from my system tray? |
A: Be sure that the option Hide Inactive Icons is not active.
1) Right Click on the Task Bar and select Properties.
2) On the Taskbar tab, check the Notification Area to see if "Hide Inactive Icons" option is selected.
3) Unselect and click "Apply."
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Q: How can I temporarily disable TACA desktop widget without uninstalling?
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A: You can right-click on the icon located in your system tray (dock icon for Mac) and select Exit. This will temporarily shut down the TACA Desktop Widget. If you would like to re-open the application after doing this, you can click on the TACA shortcut on your desktop (dock icon for Mac) .
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Q: How can I recommend TACA Desktop Widget to a friend? |
A: To send TACA to a friend, click on the "Share" button located on the top right corner of the application. Fill out the email form, add a personal message and click "Send." The recipient will receive a message from you containing a link to download TACA Desktop Widget.
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Getting TACA Messages |
Q: How frequently can I expect to receive information? |
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A: TACA desktop widget automatically checks for new messages on a schedule set by TACA. New messages can be delivered anytime. Important information will be received in the form of a desktop alert that will appear on the bottom right corner of your desktop.
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Q: How long do offers and messages last? |
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A: TACA Desktop Widget displays only information and offers that are relevant. As soon as messages expire, they are removed from your desktop. The expiration date of each message is set by TACA.
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Q: How will I know when there are new messages? |
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A: New messages are identified by a "New" graphic. TACA can also notify you of important messages by sending an alert to the bottom right of your desktop.
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Q: Can I control what type of messages are displayed? |
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A: You can select the type of messages you wish to receive by checking relevant topics under the "Your Interests" section found in "Personal Settings."
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Q: Can I stop message delivery? |
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A: To stop message delivery you must exit the application.
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Q: I am not receiving any new messages? |
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A: This could occur for several reasons. First, check you have subscribed to message options in your preferences. This will ensure that you are asking to receive information. Second, make sure that your Internet connection is working. We cannot send information if we cannot reach your desktop. If neither of these works, try restarting the application by right clicking on the system tray icon (dock icon for Mac) and choosing Restart.
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Technical Questions |
Q: What amounts of system resources will TACA desktop widget use?
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A: On an ongoing basis, TACA Desktop Widget will require an average of 5-10% of CPU utilization, about 30-50Mb of RAM.
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Q: What are the system requirements for the widget? |
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A: Pentium 4 with 512MB of RAM - Windows 2000/XP/Vista/Seven with Microsoft IE 6.0 or higher. Mac OS X 10.4, 10.5 or 10.6.
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Q: Will TACA Desktop Widget work on Linux? |
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A: Not at this time.
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Q: Will TACA Desktop Widget work on a Mac? |
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A: Yes, TACA Desktop Widget will not run on Mac OS X 10.4, 10.5 or 10.6.
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Your Privacy |
Q: Is this application Adware or Spyware? |
A: TACA Desktop Widget is not Adware or Spyware. TACA Desktop Widget is a standalone desktop application. We adhere to the following criteria to ensure there is never a Spyware or Adware issue:
1) You consent to download.
2) You decide the information that you receive.
3) The application is easy to uninstall without leaving hidden files behind.
4) There is no monitoring of any other activities that happen on your computer.
In addition, TACA Desktop Widget will never be bundled or downloaded with Adware or Spyware. More information on guidelines any desktop application should adhere to can be found at http://www.truste.com/td/executive_summary.php
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Q: Does the widget monitor my online activities? |
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A: No. TACA Desktop Widget is a message notification service about TACA news, information and air fares. It does not store any information about you, or other than information about your use of TACA.
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Q: What do you do with the information asked of me in Personal Settings?
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A: This information is used to give you a better and more personalized experience with the application; sending you the information you want to know according to your interests and needs.
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